Service Policies

Cancellation Policy:

We understand that circumstances may arise requiring adjustments to your scheduled appointments. We consider fairness and transparency in our policies to accommodate both our valued clients and our commitment to maintaining a smoothly operating schedule. Please review our detailed cancellation policy below:

  1. Appointment Confirmation:

    All appointments booked online are automatically confirmed and a confirmation email and/or text is automatically sent for all confirmed appointments. Same applies to clients who call in or email us for booking. Clients will be give ample notice of any changes that come up for their scheduled appointments.

  2. Cancellation Timeframe:

    We kindly request a minimum of 12 hours’ notice for any cancellations or rescheduling of appointments. Clients can cancel or reschedule appointments by calling us at +1(437)-234-8523. Additionally, you can use our online booking system or contact us via email at info@anagenesismedispa.ca.

  3. Late Cancellations:

    Cancellations made with less than 24 hours’ notice may incur a cancellation fee equivalent to a 30% percentage of the service cost. This fee helps compensate our professionals for the time reserved for your appointment.

  4. No-Show Policy:

    Clients who do not show up for their scheduled appointments without prior notice may be subject to a no-show fee, 50% of the service cost. This fee reflects the missed opportunity for our professionals to accommodate other clients during that time.

  5. Exceptions:

    We understand that unforeseen emergencies may occur. In such cases, we encourage clients to communicate with us directly, and exceptions may be considered on a case-by-case basis.

  6. Membership Holders:

    • Members enrolled in our membership program have specific cancellation policies, in addition to these policies, outlined in their membership agreement. Please refer the membership terms for more details

We appreciate your understanding and cooperation in adhering to our cancellation policy. If you have any questions or concerns, feel free to reach out to our team.

Service Policy Clause for Deposit

  1. Deposit Requirement
    A deposit is required to secure the booking, reservation, or service on appointments that are 90 minutes or more. The deposit amount will be a maximum of 20% of the appointment total value and must be paid at the time of booking or as otherwise specified.

  2. Purpose of Deposit
    The deposit serves as a commitment to the service and will be applied toward the total cost. It ensures the reservation of the requested date, time, or resources.

  3. Refund Policy

    • Cancellation by Client:
      If the client cancels the service 12 hours prior to the scheduled date, the deposit will be refunded in full, minus any applicable processing fees. Cancellations made after this period may result in forfeiture of the deposit.
    • Cancellation by Service Provider:
      If the service provider cancels the service for any reason, the deposit will be refunded in full.
    • No-Show:
      Failure to appear for the scheduled service without prior notice will result in forfeiture of the deposit.

  4. Non-Transferable
    The deposit is non-transferable to other services, dates, or individuals unless explicitly agreed upon in writing by the service provider.

  5. Damage or Additional Costs
    In the event of damage to property, equipment, or resources caused by the client, the deposit may be used to cover repair or replacement costs. Any additional costs exceeding the deposit amount will be billed to the client.

  6. Balance Payment
    The remaining balance must be paid on the day of the service. Failure to pay the balance may result in cancellation of the service and forfeiture of the deposit.

  7. Changes to Reservation
    Any changes to the reservation (e.g., date, time, or service details) must be communicated at least 12 hours in advance. Changes are subject to availability and may incur additional fees.

  8. Disputes
    Any disputes regarding the deposit must be submitted in writing within 48 hours of the service date. The service provider will review the dispute and respond within 48 hours.

  9. Governing Law
    This deposit policy is governed by the laws of Ontario, Canada, and any disputes will be resolved in accordance with these laws.

  10. Acknowledgment
    By paying the deposit, the client acknowledges and agrees to the terms and conditions outlined in this service policy clause.

Etiquette Policy:

We are committed to creating a welcoming and respectful environment for all our clients. To ensure a positive experience for everyone, we kindly request that you adhere to the following etiquette guidelines:

  1. Respectful Behavior:

    Treat our staff and fellow clients with courtesy and respect. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated.

  2. Arrival Time:

    Please arrive on time for your appointments. Arriving late may result in a shortened service or rescheduling. For delays or unforeseen circumstances, promptly inform us.

  3. Communication:

    Clearly communicate your preferences, concerns, and expectations with our staff. Open and honest communication allows us to provide you with the best possible service. We value your feedback. If you have any concerns or suggestions, please communicate them directly to our staff or through the provided channels. We are here to address your needs. Ensure you understand the nature of the services you are receiving. If you have questions, we are more than happy to provide information and clarification.